Service management mechanisms in the internet of things: an organized and thorough study

Abstract

A new interesting topic in the Internet application is the Internet of Things (IoT) . Using novel technologies is a common subject, but not that much in the use of service management. We have found only a few studies regarding service management mechanisms discussion in the IoT. So, we have investigated and scrutinized the use of service management mechanisms in the IoT. The main goals of this paper are investigating the modern mechanisms in the IoT service management domain systematically and categorizing them into two main categories as well as studying their main features. The results have shown that the dimensionality of trust may change based on the IoT service managing in the considered setting. Also, we found that the most emphasis of articles was on improving performance and reducing costs. We have presented some visions for the practitioners and scholars to propose useful management mechanisms based on the features of service settings. Also, this paper may stimulate further research on IoT-enabled service management innovations. The outcomes are helpful for scholars and suggest some lines for the upcoming works. Our systematic review is useful for describing how service-managing mechanisms can help IoT. It has reviewed the related works and offered some representations of using service management systems in the IoT.