Service management architecture

Abstract

This paper presents the conceptual background and an over view of Service Management Architecture (SMA). SMA is a plan for representing a general view of the telecom provider's service production and management solutions. Service management and network architecture has become a necessity for both service providers and vendors. The services offered by providers are becoming more and more adaptable and extensive, while networks are being built up fiom a variety of heterogeneous systems. Vendors need some means to help their understanding of the problems that their customers, ie. providers, need to solve. An understanding of the customer's problems is necessary so that the right products can be developed and the complexity of implementations can be controlled. The primary goal of SMA is a complete, overall representation of the provider's solutions. This includes the existing and future network component implementations. The use of SMA will lead to the implementation of compatible network components.