Abstract
AbstractThe importance of innovation for companies to gain competitive advantage is widely acknowledged. Realizing service innovations has shown to provide some particular challenges to organizations. Consequently, in recent years, several frameworks of capabilities for service innovation have been published; however, often not yet validated. Conventional empirical validation approaches are time and resource intense. In this research-in-progress paper we aim for indications that text mining can be applied to companies’ documents written in natural language so that frameworks for service innovation capabilities can be validated. Building on established methods in text mining, we are working towards an approach to realize this. The paper outlines the approach and reports on the encouraging results from an exploratory study, which we have conducted by applying the approach to a single capability from a prominently discussed service innovation capability framework.KeywordsService innovation capabilities frameworkstext miningframework validationmachine learninginnovativeness of companiesrepresentations of service innovation capabilities
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