Abstract
This systematic review explores service enhancement strategies in three critical supporting health departments: pharmacy, laboratory, and nursing. These departments play a crucial role in ensuring high-quality healthcare delivery, yet they often face challenges that can impede efficiency and patient outcomes. The review identifies and analyzes various strategies, such as process automation, technology integration, workflow optimization, and staff empowerment, that have been implemented to improve service quality in these departments. Key findings reveal that enhanced pharmacy services can reduce medication errors and improve inventory management, while laboratory improvements can lead to faster diagnostics and more accurate results. In the nursing department, better staff ratios, decision-making tools, and health informatics have shown promise in increasing patient care quality. This review highlights the positive impact of service enhancements on patient safety, satisfaction, and operational efficiency while discussing challenges in implementation and the need for future research to address these gaps.
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