Service design for social change: reflections on teaching human-centred design in an undergraduate social work degree

Abstract

ABSTRACT Human Centred Design (HCD) is emerging in Australia as a participatory approach to service design in social work and human services organisations. In this article, we reflect upon our incorporation of HCD into a core unit offered to final-year students in a Bachelor of Social Work (Honours) degree, as part of a collaboration between design and social work academics. We highlight successes and challenges, and identify adaptations that can provide HCD with a stronger strength-based, critical approach that better aligns with critical social work education. We provide suggestions for social work practitioners and educators around implementing HCD, in ways that inspire critical and reflexive thinking, promote social justice and focus on designing for progressive, structural and social change.