Service Delivery Protests in the South African Government

Abstract

The social insecurity present in the nation has impeded the desired democratic system from thriving in various communities due to the lack of progress since its inception. The municipal authorities continue to grapple with governance and service provision issues within their communities. The 1994 victory sparked anticipation and excitement in society, leading to the expectation of policy changes and the rectification of past imbalances. However, the situation has resulted in discourse, inequality, and conflict among communities and state institutions. Municipal authorities have been at the centre of service delivery protests and their inability to address the needs of the communities they serve. Protests have erupted at all levels of government, with the majority becoming violent and fueled by various motivations. This study aims to evaluate relative deprivation and community protests within the South African context and to explore their relationship. Furthermore, it seeks to provide possible recommendations on how to address this phenomenon. The study posits that service delivery protests are influenced by relative deprivation, which has persisted due to inadequate service delivery. The paper suggests that inclusive policies that encourage public participation and foster trust in state-society relations can alleviate deprivation and protests. The study used a qualitative approach, gathering data from secondary sources and materials.