Abstract
LIKE PRODUCTS, SERVICES can be designed so that they are right the first time and every time. In this overview, Richard Chase and William Youngdahl point out critical issues and techniques – including comments on service strategy, the service delivery system, service flow analysis, and quality function deployment – that help assure quality. They conclude by identifying the seven features of a well-designed service system.
Full Text 
Sign-in/Register to access full text options
Sign-in/Register to access full text options 
Published version (
Free)
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
