Service and Information Security Improvement by Collaborative Business Process Management

Abstract

Due to globalization and ever shorter change cycles the largest potential especially of service organizations is the continual organizational development based on individual and collaborative leaning and an adequate information security. Many different organizations are implementing process oriented standard based management systems, such as quality management or others. Thereby business processes must be established, optimized regarding defined objectives, documented, communicated, implemented and continuously improved. Although this documentation is distributed mostly IT supported, the collaborators use it hardly as reference for solving ad hoc learning needs. Change proposals, new ideas or questions are scarcely related to established processes. In that way the process models are almost not totally corresponding with lived processes. Starting from this situation we established process models regarding information security, prepared them according to didactical principles and published them on a collaborative, constructivist organizational learning system. In the case study this innovative interdisciplinary collaborative process improvement concept supported by a confidence-based open corporate culture promotes operations integrated, need-oriented learning, practice-oriented process models, shorter initial training periods for new collaborators, employee involvement and collaborative process and information security improvement for continual service and organization development and sustainable organization success.