Abstract
Pasteurized milk has been traditionally packaged in returnable glass bottles in New Zealand and most fluid milk has been sold by vendors through the home-delivery scheme. In recent years, there has been a trend by some consumers and milk processing stations to consider and lobby for non-returnable packaging. The main reason has been declining milk sales and the belief that non-returnable packages are both more attractive and convenient for the consumer. The advantages and the disadvantages of non-returnable packaging are presented. Changes to the home delivery system and the introduction of non-returnable packaging present questions that have significant economic, social, environmental and political implications. An analysis of the home milk delivery system has revealed several gaps that may be used to improve its service quality component. Alternatives to formalize the relationship between the vendors and the stations could reduce friction and enhance opportunities for mutual cooperation. A contractual s...
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