Servant Leadership, Trust, Organizational Citizenship Behavior: Triadic Model for Educational Achievement

Abstract

Purpose: This study examines how servant leadership influences organizational citizenship behavior, focusing on the mediating role of employee trust in colleges within the Sindh region. It utilizes Social Exchange Theory as the foundational framework, emphasizing the relationships built through reciprocal exchanges and mutual benefits. Design/Methodology/Approach: Data was gathered using a survey questionnaire within a cross-sectional time frame. The sample consisted of 622 college teachers, achieving a response rate of 86.3%. The analysis was conducted using SMART PLS-SEM, following a two-step approach including the Measurement and Structural Model. Findings: The findings suggest that Servant Leadership has a positive and significant relationship with organizational citizenship behavior. Additionally, this study discovered that employee trust plays a positive mediating role in the connection between Servant Leadership and organizational citizenship behavior. Implications/Value: This research enhances our understanding of the connection between trust, leadership styles, and employee behaviors, offering insights into the impact of servant leadership on organizational outcomes.