Abstract
Although previous research has linked leadership, culture and work behaviors, scholars and practitioners lack an understanding of how servant leadership affects employees’ work meaningfulness, diversity-valuing behavior and community citizenship behavior by fostering an ideology-based culture within the hospitality sector. This study addressed these gaps by conducting a multi-level time-lagged field study among full-time employees and their supervisors (310 employees nested in 70 supervisors) working in a large hotel chain in Pakistan. The study examined the direct and indirect effects of supervisory-level servant leadership on individual-level meaningfulness, individual-level community citizenship behavior, and group-level diversity-valuing behavior through group-level ideology-based culture. The findings revealed that supervisors’ servant leadership style was positively related to ideology-based culture within each group. In addition, ideology-based culture was positively related to group’s diversity-valuing behavior as well as each member’s meaningfulness and community citizenship behavior. Finally, servant leadership had a positive indirect effect on all outcomes through ideology-based culture.
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