Abstract
This study aims to examine servant leadership as a differentiator in Indonesian regional development bank. It investigates the role of Human Resource (HR) leaders as a differentiator to leverage performance. The methodology used is a soft system methodology-based action research (SSM-AR). This qualitative study was conducted at South Sumatra and Bangka Belitung Regional Development Bank (Bank BSB). The findings provide a challenge to maintain sustainable growth and performance improvement services to customers. According to servant leadership theory this research gives an alternative leadership model for regional development bank. In facing global business context, this model gives the bank competitiveness to respond dynamic market that it serves, including for customers, competitors, and supplier trends.
Highlights
The performance of a regional development bank has complicated problems in terms of performing government rules in one side and implementing business goal on the other side
This research uses unstructured problem situation in Bank BSB that stresses on human capital (HR) leader using Soft Systems Methodology (SSM) that conceived as a framework for the inquiry into illstructured situations like this research situation at some levels of analysis with different actors (Checkland & Poulter, 2006)
Based on the concept of organization development, leader and leadership usually are associated with strategic Human Resource (HR) or strategic HRD as a continuous effort to improve performance by learning
Summary
The performance of a regional development bank has complicated problems in terms of performing government rules in one side and implementing business goal on the other side. This condition has received attention from academics as well as business profession. It is the issue that we discuss in the research. We expose how leader bankers as differentiators reconstruct leadership through transformation in regional development banks. The research makes several contributions to the academic as well as business aspects concerning servant leadership as an alternative solution. We provide an alternative leadership model for regional development bank. In facing global business context, this model gives a benchmark for bank leaders. The bank competitiveness in dynamic market must be responsive to customers, competitors, and supplier trends
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