Abstract
We examine the association between leadership style (transformational and servant) and the type of supply chain (efficient or responsive) and the impact of employee engagement on customer satisfaction. We propose a model for examining the influence of transformational and servant leadership on the efficient and responsive type supply chains. We present 7 propositions and present a novel view of leadership by viewing it through the lens of contextual leadership theory in which the context is defined by the type of supply chain, effective or responsive. While both transformational and servant leadership are viewed as positive, even normative, forms of leadership, we have found that the efficacy of each type of leadership can be influenced by the context in which they operate and especially in supply chain environments.
Highlights
We examine the association between leadership style and the type of supply chain and the impact of employee engagement on customer satisfaction
4.0 Propositions We propose the link between transformational leadership and supply chain management as follows: Proposition 1: Transformational leadership has a greater effect on efficient supply chain systems than responsive supply chain systems
This paper presents a novel view of leadership by viewing it through the lens of contextual leadership theory in which the context is defined by the type of supply chain, effective or responsive
Summary
We examine the association between leadership style (transformational and servant) and the type of supply chain (efficient or responsive) and the impact of employee engagement on customer satisfaction. Studies have evaluated the link between supply chain management and the various forms of leadership including transformational [5, 6] (Bass, 1999) and servant leadership (Eva, Robin, Sendjaya [46] , van Dierendonck [52, 53] & Liden, 2018) [14, 31] in efforts to impact the performance of the firm. Birasnav (2013) hypothesized that transformational leadership behaviors are necessary to implement supply chain management practices. Other studies have found that the implementation of servant leadership enhances the ability of management’s need to meet customer demand to meet the supply chain goals of exploration and exploitation [12, 13] (Defee, Stank, Esper & Mentzer 2009). Responsive supply chains (RSC) focus on flexibility and changing customer needs
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