Abstract
AbstractService processes play an increasingly important part in modern economies. However, their design and support do not achieve the flexibility and efficiency available for ordinary business processes. Furthermore, their double identity of being process and product at the same time is not properly considered in present design methods. Therefore, a component‐oriented method for the design and support of interorganizational service processes is presented: Sercomp. It is based on so‐called perspectives to separate independently evolving parts of the service processes. Copyright © 2006 John Wiley & Sons, Ltd.
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