Abstract
Sentiment analysis is a method that applies text mining concepts to provide classifications that have polarity that is positive, negative, or neutral from each sentence or document. In this context, the purpose of this research is to analyse the sentiment of user reviews related to the Ijen crater tourist attractions found on the Google Maps platform. This research is conducted in three main stages: first, Data Collection and Preprocessing by taking data samples obtained from Ijen Crater reviews contained on Google Maps; second Optimisation and Classification by changing the minority class samples to be almost equal to the majority class by randomly duplicating the minority class samples, third, classification performance measurement using confusion matrix. The test is conducted by comparing the performance between NBC classification without optimisation and NBC classification with SMOTE and ADASYN optimisation. The performance results show that SMOTE-optimised NBC classification provides the best improvement in accuracy by 6.74% compared to the performance of ordinary NBC and NBC added with ADASYN.
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