Sensible Organizations: Changing Our Businesses and Work Styles through Sensor Data

Abstract

We introduce the concept of sensor-based applications for the daily business settings of organizations and their individual workers. Wearable sensor devices were developed and deployed in a real organization, a bank, for a month in order to study the effectiveness and potential of using sensors at the organizational level. It was found that patterns of physical interaction changed dynamically while e-mail is more stable from day to day. Different patterns of behavior between people in different rooms and teams (p < 0.01), as well as correlations between communication and a worker's subjective productivity, were also identified. By analyzing a fluctuation of network parameters, i.e., “betweenness centrality, ” it was also found that communication patterns of people are different: some people tend to communicate with the same people in regular frequency (which is hypothesized as a typical pattern of throughput-oriented jobs) while some others drastically changed their communication day by day (which is hypothesized as a pattern of creative jobs). Based on these hypotheses, a reorganization, such that people having similar characteristics work together, was proposed and implemented.