Semantic Service Search in IT Crowdsourcing Platform: A Knowledge Graph-Based Approach

Abstract

Understanding user’s search intent in vertical websites like IT service crowdsourcing platform relies heavily on domain knowledge. Meanwhile, searching for services accurately on crowdsourcing platforms is still difficult, because these platforms do not contain enough information to support high-performance search. To solve these problems, we build and leverage a knowledge graph named ITServiceKG to enhance search performance of crowdsourcing IT services. The main ideas are to (1) build an IT service knowledge graph from Wikipedia, Baidupedia, CN-DBpedia, StuQ and data in IT service crowdsourcing platforms, (2) use properties and relations of entities in the knowledge graph to expand user query and service information, and (3) apply a listwise approach with relevance features and topic features to re-rank the search results. The results of our experiments indicate that our approach outperforms the traditional search approaches.