Abstract
Over the past few years, Public Administrations have been providing systems for procedures and files electronic processing to ensure compliance with regulations and provide public services to citizens. Although each administration provides similar services to their citizens, these systems usually differ from the internal information management point of view since they usually come from different products and manufacturers. The common framework that regulations demand, and that Public Administrations must respect when processing electronic files, provides a unique opportunity for the development of intelligent agents in the field of administrative processes. However, for this development to be truly effective and applicable to the public sector, it is necessary to have a common representation model for these administrative processes. Although a lot of work has already been done in the development of public information reuse initiatives and common vocabularies standardization, this has not been carried out at the processes level. In this paper, we propose a semantic representation model of both processes models and processes for Public Administrations: the procedures and administrative files. The goal is to improve public administration open data initiatives and help to develop their sustainability policies, such as improving decision-making procedures and administrative management sustainability. As a case study, we modelled public administrative processes and files in collaboration with a Regional Public Administration in Spain, the Principality of Asturias, which enabled access to its information systems, helping the evaluation of our approach.
Highlights
We cannot deny the revolution that Information and Communication Technologies (ICT) have had in our society in the last twenty years
The information of administrative processes represented in a semantic model can be employed to improve the information provided by Public Administrations when a service is applied by a citizen
We present different approaches to represent workflows that go from BPMN to provenance, and we present cases related to the e-Government domain
Summary
We cannot deny the revolution that Information and Communication Technologies (ICT) have had in our society in the last twenty years. The legal system has been advancing in an attempt to try to define and regulate the way that the application of new technologies is developed in Public Administrations. It is not the objective of this work to make an exhaustive analysis of the regulations, it is considered necessary to point out the most important regulations in relation to this work. Administrative files are the materialization of an administrative procedure and consist of an ordered set of documents and actions that serve as a background and form the basis of an administrative resolution, as well as the proceedings directed to its execution. Administrative files are the execution traces, instances of each particular procedure that have already happened or are happening, which will require and generate information
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