Abstract

Selling alliances are one of the new organizational responses to the increased complexity faced by firms in high technology and other dynamic industries. This article draws on a series of in-depth interviews to uncover selling alliance management issues. The article then reports the results of an empirical investigation of one key issue: What differentiates effective from ineffective relationships between partner sales representatives? Results suggest that open communication, trust, and perceived interdependence are critical factors that differentiate high, medium, and low performing selling partner relationships; organization compatibility factors do not. The management implications of these findings are discussed.

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