Abstract
Self-directed work teams (SDWTs) are groups of employees who manage themselves and their work. They are unique in that they perform all of the tasks necessary to produce a product or service and they govern themselves. Team members – not supervisors – decide how best to perform the work. For example, team members determine work schedules and assign work roles – tasks more typically performed by a supervisor. However, SDWTs do have limits to their decision-making. While they organize their own work they do not have control over policy and procedures that affect colleagues in other work units. Other names for SDWTs include self-managed work groups, self-regulating work groups, autonomous work groups, socio-technical systems and empowered teams (Cohen & Bailey, 1997; Manz & Sims, 1987; Sundstrom, McIntyre, Halfhil, & Richards, 2000).
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