Abstract

Recent theoretical developments and findings in basic research suggest that, self-control demands are a unique job stressor. A series of studies among healthcare workers are reported corroborating this view. The results of literature review show that different forms of self-control demands such as impulse control, resisting distractions, overcoming inner resistances contribute significant portions of unique variance to the prediction of various indicators of job strain and interact with other forms of self-control demands. Furthermore, the relationship between self-control demands and strain is moderated by various resources like self-control capacity, affective organizational commitment, and job control. The identification of those resources offers promising starting points for the development of preventive interventions.

Highlights

  • Self-control demands are an integral component of people works [1] requiring employees to suppress spontaneous impulsive response tendencies and associated affect states in order to follow certain organizationally desired ‘display rules’ and to create role-compatible impressions

  • The role of healthcare workers usually involves the requirement of showing empathy, helpfulness, and patience, but they are more or less frequently faced with situations eliciting frustration, anger, or even aggression and aversion

  • Self-control is related to personal success in many domains of life [4], a growing body of evidence in basic research strongly suggests that exercising self-control is associated with psychological costs, which are manifested as impaired performance and psychological strain [5]

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Summary

Introduction

Self-control demands are an integral component of people works [1] requiring employees to suppress spontaneous impulsive response tendencies and associated affect states in order to follow certain organizationally desired ‘display rules’ and to create role-compatible impressions. The model suggests that people who frequently need to exert self-control without being able to replenish their self-control strength are likely to fall into a state of chronic resource depletion and, as a result, suffer from chronically high psychological strain and impaired well-being Inspired by this model, a variety of forms of self-control behavior in everyday life has been found to draw on and deplete the limited control resource such as managing one’s impression and selfpresentation, suppressing stereotypes and prejudices, restraining anger and aggression, managing emotions, or overcoming unwanted impulses [3]. The identification of such boundary conditions or moderators is a dominant topic in stress research, not at least due to their implications for job redesign, training, or personal selection

Emotional Labor
Goal Discrepancy
Cognitive Control Deficits
Emotional Labor and Cognitive Control Deficits
Affective Organizational Commitment
Job Control
Theoretical Implications
Practical Implications
Summary
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