Abstract
ABSTRACT This generic qualitative inquiry study examined the features needing improvement in self-paced cybersecurity awareness training to educate retail employees to identify phishing attacks. The researcher used a thematic analysis to investigate the responses postulated by participants. The researcher evaluated the responses solely based on the transcription of each participant. NVivo 12 performed queries and matched data [1]]. The qualitative analysis revealed the emerging themes. The emerging themes are topics included in self-paced cybersecurity awareness training, methods to improve it, factors affecting motivation to finish it, and its frequency and duration. Findings from this generic qualitative research study will assist security practitioners of the cybersecurity and information technology field in implementing practical self-paced cybersecurity awareness training to affect employees’ safe computing practices to identify phishing attacks.
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