Self Efficacy Sebagai Variabel Moderasi Pengaruh Stress Kerja Terhadap Turnover Intention Dan Komitmen Afektif Karyawan Bank Syariah Indonesia

Abstract

The merger of three Sharia Commercial Banks consisting of Bank Syariah Mandiri, Bank Negara Indonesia Syariah, and Bank Rakyat Indonesia Syariah caused employee work stress. Prolonged work stress can cause employees to turn over. In addition, employee work stress will affect one's commitment to the organization, one of which is affective commitment. Therefore, a factor is needed to weaken the level of employee work stress, one of which is self-efficacy. Respondents in this study were employees of Bank Syariah Indonesia (BSI) with the criteria of having worked before and after the merger. The data collection process was carried out online to 155 employees of Bank Syariah Indonesia (BSI) and then processed using Structural Equation Modeling (SEM) through the SmartPLS 3.2 application. The results of the study prove that work stress has a positive effect on turnover intention. In addition, work stress also has a negative effect on affective commitment. However, this study states that self-efficacy cannot moderate the effect of work stress on turnover intention of affective commitment.