Abstract
Abstract Background: The application and introduction of ERP systems have become a central issue for management and operation of enterprises. The competition on market enforces the improvement and optimization of business processes of enterprises to increase their efficiency, effectiveness, and to manage better the resources outside the company. The primary task of ERP systems is to achieve the before-mentioned objectives. Objective: The selection of a particular ERP system has a decisive effect on the future operation and profitability of the enterprise. The qualitative correlation between the size of enterprises, market position, etc. and the applied selection criteria for ERP systems should be analysed as to whether which criteria are used at multinational enterprises or at SMEs. Methods/Approach: Our research is grounded in a literature review and case studies of everyday practice related to the introduction, implementation and roll-out of ERP systems. Results: The dominant critical success factor of ERP introduction seems to be “ERP software suitability”, “Information quality”, “ERP vendor quality”. Conclusion: The set of criteria on one hand shows strong correlation with non-functional requirements codified in standards, and on the other hand with usual functional requirements for ERP systems.
Highlights
To highlight the recent tendencies in an economic crisis, we have investigated the trends in two EU member countries (Hungary and Germany) empirically and by publications related to business management and economics
The source and empirical material of research consisted of in-depth interviews carried out by the research team, case studies description and elaboration performed by students, and publications appeared in scholarly periodicals, technical and business journals
The data and facts discovered in the various reports have been analysed and the cases show that criteria of financial, business, technical and market position play a role within the selection process of ERP systems
Summary
To highlight the recent tendencies in an economic crisis, we have investigated the trends in two EU member countries (Hungary and Germany) empirically and by publications related to business management and economics. The research goal was to discover the most recent trend in the applied method of selection processes and the related set of criteria in practice, and a qualitative analysis about the impact and frequency of use in practice. The research has collected primary criteria, requirements against ERP systems out of the scientific, technical and business literature. Because of the size of the sample, the research intended to create a qualitative result as if which criteria, business and technical analysis methods were used in practice. The applied selection criteria for ERP systems should be analysed as to whether which criteria are used at multinational enterprises or at SMEs. Methods/Approach: Our research is grounded in a literature review and case studies of everyday practice related to the introduction, implementation and roll-out of ERP systems. Conclusion: The set of criteria on one hand shows strong correlation with non-functional requirements codified in standards, and on the other hand with usual functional requirements for ERP systems
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