Abstract
Business organisations including those of computer companies would like to focus on their core competency areas and are, therefore, outsourcing all or part of their reverse logistics process to Third-Party Logistics Providers (3PLPs). Thus, a key strategic issue for top management is the selection of 3PLPs who can effectively provide reverse logistics services to organisation. This study aims to efficiently assist the decision-makers in determining the most appropriate third-party reverse logistics provider using a combination of Analytical Hierarchy Process (AHP) and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) methods. A numerical example from a case company is included to demonstrate the steps of the proposed model.
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