Abstract

BackgroundIn 2013, Danish policy-makers on a nationwide level decided to set up a national quality of care database for hospital-based emergency care in Denmark including the selection of quality indicators. The aim of the study was to describe the Delphi process that contributed to the selection of quality indicators for a new national database of hospital-based emergency care in Denmark.MethodsThe process comprised a literature review followed by a modified-Delphi survey process, involving a panel of 54 experts (senior clinicians, researchers and administrators from the emergency area and collaborating specialties). Based on the literature review, we identified 43 potential indicators, of which eight were time-critical conditions. We then consulted the Expert panel in two consecutive rounds. The Expert panel was asked to what extent each indicator would be a good measure of hospital-based emergency care in Denmark. In each round, the Expert panel participants scored each indicator on a Likert scale ranging from one (=disagree completely) through to six (=agree completely). Consensus for a quality indicator was reached if the median was greater than or equal to five (=agree). The Delphi process was followed by final selection by the steering group for the new database.ResultsFollowing round two of the Expert panel, consensus was reached on 32 quality indicators, including three time-critical conditions. Subsequently, the database steering group chose a set of nine quality indicators for the initial version of the national database for hospital-based emergency care.ConclusionsThe two-round modified Delphi process contributed to the selection of an initial set of nine quality indicators for a new a national database for hospital-based emergency care in Denmark. Final selection was made by the database steering group informed by the Delphi process.Electronic supplementary materialThe online version of this article (doi:10.1186/s13049-016-0203-x) contains supplementary material, which is available to authorized users.

Highlights

  • In 2013, Danish policy-makers on a nationwide level decided to set up a national quality of care database for hospital-based emergency care in Denmark including the selection of quality indicators, which is the topic of this study

  • The aim of this study is to describe the Delphi process that contributed to the selection of quality indicators for a new national database of hospital-based emergency care in Denmark

  • Drawing on the structure-process-outcome triad described by Donabedian [6] as well as the framework by Institute of Medicine [7], we divide our potential indicators into the following categories: structure, process, outcome, equity as well as the time-critical conditions

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Summary

Introduction

In 2013, Danish policy-makers on a nationwide level decided to set up a national quality of care database for hospital-based emergency care in Denmark including the selection of quality indicators. The aim of the study was to describe the Delphi process that contributed to the selection of quality indicators for a new national database of hospital-based emergency care in Denmark. The setting of this study is hospital-based emergency care. This corresponds to emergency department (ED) care, and it comprises the first part of the in-hospital patient management course. This includes triage, stabilization, initial diagnostics, work-up and preliminary treatment and visitation

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