Selection and Evaluation of Express Delivery Companies in the Environment

Abstract

with the development of network technology and the emergence of electronic commerce, the express delivery industry has also been rapid development in E-Commerce Express showing new trends. Not only brought about by the emergence of electronic commerce in China is the rapid growth of social wealth and the convenience of people's lives. On the other hand, more logistics enterprises had a huge impact. E-commerce as a new mode of operation, not only changed the traditional industrial structure, and also present new challenges to the development of express industry. China's express delivery companies today and tomorrow also contains a huge space for development.The number of population-based online shopping is more and more consumers to express all aspects of quality of service requirements higher and higher, in order to find the present stage of online shopping the problems relating to express class, we have designed shopping online express delivery companies customer satisfaction survey to understand all aspects of the services of courier companies, expectations and overall satisfaction with, and then found that the problems of shopping online express delivery companies, and to suggest a resolution to seek the continued development of the logistics enterprises, improve customer satisfaction, while promoting the sound development of the consumer online shopping. Keywords-express delivery companies; e-commerce; express choice; evaluation I. INTRODUCTION With the rapid development of global economy, competition on the market changes from minute to minute. Enterprises and individual consumers increasingly expect items required through electronic commerce platforms. China e-commerce development experienced a course from the initial 8848 platform to the B to C companies including Dangdang Net and C to C including posting companies and taobao.com. Logistics is the key factor to determine the success or failure of the above. Therefore, from the traditional goods transportation service, a rapid door-to-door service, namely, express service, happen. Without the express delivery service as support, the electronic commerce activities will not connect the virtual world with the real world. Therefore, express service plays a decisive role in electronic commerce. Express industry has a short history in China, but it is an industry with rapid development and great development potential. As one high value-added end of the logistics industry, it plays an important role in the world economic development stage. Therefore, electronic commerce must unite express and logistics enterprises for great development. After more than 20 years of development, the express industry China has been growing rapidly into a greatly profiting modern service industry with a large market size and great potential. Although the express industry in China is developing rapidly with a great performance, the express service level has been criticized and express service has become one of the hot consumer complaints. In accordance with the relevant commitments for entering WTO, domestic express enterprises have directly faced the challenge from the international express companies. Therefore, improvement of express service performance and improvement of customer satisfaction and customer loyalty become the urgent issue.