Seeding Change: The Suggestions of the Graduate School Students to Improve the Internet Facilities and Services

Abstract

This study aimed to find solutions for the difficulties encountered by the graduate school students with university internet facilities and services. The qualitative method via phenomenology was used. There were 21 participants, including 10 for an in-depth and 11 for FGD interviews. Findings revealed that on the first enquiry there were two major themes identified, namely internet access and limited internet facilities and services. Core issues such as network low bandwidth, slow internet connection and limited use of Wi-Fi technology were indicated while on the second lens, core ideas issues such as an inadequate internet laboratory, a limited number of computer units and a lack of manpower were noted. On the second enquiry, highly accessible and robust internet infrastructure in support of a research culture and additional library and internet facilities and services emerged as major themes. Relative to the first theme, core ideas on a PS dedicated server – global cloud and dedicated server hosting, Wi-Fi zone university campus, and Wi-Fi-ready classrooms were indicated. The next theme, core ideas such as comfortable and convenient library internet rooms, creating a learning commons facility, increased subscriptions to educational data-based material in addition to ProQuest and eBrary, mobile technology services, computer laboratory with printers and increased numbers of professional librarians were additional suggestions. The results implied a call to the university policy makers and top level management to improve the internet facility services in the university.