Abstract
Municipal Web sites are a prominent product of e-government initiatives worldwide. The Internet is becoming increasingly important in the communication between local governments and citizens, which makes the usability of municipal Web sites a critical factor in government–citizen communication. A current approach to ensure the quality of municipal Web sites is by means of expert evaluation. Various studies, however, have shown that communication professionals cannot adequately predict the problems Web users will experience. In this article, the possibilities are explored of a new expert-focused approach for evaluating municipal (and other government) Web sites, which helps experts to focus on users' needs. A scenario evaluation method was developed and used to evaluate fifteen municipal Web sites. The method involves presenting experts with realistic usage scenarios, combined with limited sets of user characteristics and evaluation criteria. The scenario evaluation method and its underlying principles are discussed, and preliminary findings about the method's strengths and weaknesses are presented.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.