Abstract
This paper aims to evaluate the degree of satisfaction of the academic community of the Universidade Federal de Santa Maria regarding the bars, snack bars and restaurants in the institution. For that, a questionnaire was developed and applied to teachers, administrative technicians in education and students. We used descriptive statistics and exploratory factorial as data analysis were techniques. The results showed that the individuals who use the establishments within the UFSM are satisfied with the service but are unsatisfied with the price and variety of the products offered. They pointed to a lack of supply of healthy food and limited physical space as factors of dissatisfaction. Implementing improvements in bidding contracts is an alternative to increase the satisfaction of users of the institution's bars, snack bars and restaurants.
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