Abstract
Training is an activity that has an important role for human resources in order to increase knowledge and skills both for human resources who are preparing to enter the workforce, also for human resources who have worked so that their capabilities are always maintained in order to secure existence or to career advancement. From this research, we try to analyze the gap between perceptions and expectations of the training program in from the perspectives of the participants. The population of this study are 61 employees of PT Kereta Api Indonesia (Indonesian Railway Company) who were training participants at the Operations and Marketing Training Center. We analyzed the data by applying the Importance Performance Analysis (IPA) method. Based on the results of the research and descriptive analysis of the services received, the satisfaction of the operational training program is quite satisfying but there is still a difference between reality and employee expectations.
Highlights
Human resources (HR) is a very important investment in the development of the company
Based on a questionnaire distributed to 61 respondents, the provision of the type of training was considered to be inadequate with the training needed by the participants at this time and the needs of the training participants in the field even though the suitability of the type of training was of fundamental importance
Based on the results of the discussion of the research that has been described regarding the satisfaction analysis of the training program using the importanceperformance analysis method at PT KAI (Persero), several conclusions are obtained as follows: it is known that the satisfaction of the PT Kereta Api Indonesia (Persero) training program on services received is in the high category of 73.6%, meaning that the training participants are quite satisfied with the existing training programs
Summary
Human resources (HR) is a very important investment in the development of the company. Realizing the importance of human resources, the organization or company must pay attention to every employee's needs because employees are movers, thinkers, and planners in all work activities in an organization or company (Mamun et al, 2018). Several indicators are important and have top priority for improving employee satisfaction such as the ability to develop a career, giving appreciation after carrying out duties, and salary size (Fakhri et al, 2019). This has become the reason why service companies and manufacturing industries competing in developing their human resources (Wright & McMahan, 2011)
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