Abstract
Time to stop writing reports and start taking action In November 2014, the House of Commons Committee of Public Accounts concluded that patients’ experience of primary care out of hours...
Highlights
In recent years various steps have been taken to improve out of hours care
In areas where GPs have “opted out” of providing out of hours care, most care is provided by social enterprises that are generally not for profit organisations led or run by general practitioners
Commercial provider organisations were associated with reports of poorer patient satisfaction across all three outcomes they investigated
Summary
In recent years various steps have been taken to improve out of hours care. In 2006 the Department of Health published several National Quality Requirements that out of hours providers are obliged to meet.[4]. In 2006 the Department of Health published several National Quality Requirements that out of hours providers are obliged to meet.[4] In 2010, after a series of high profile cases of substandard out of hours care, further recommendations were suggested after a ministerial review.[5] Since 2012 the Care Quality Commission (CQC) has regulated the quality and safety of out of hours services.
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