Abstract
Most medical schools in the United States have an associated student-run free clinic (SRFC) providing medical care to the underserved population around the campus. SRFCs provide students with opportunities to practice history-taking and diagnosis skills. There have been a few studies that have evaluated patient satisfaction within SRFCs; however, these studies report limited aspects of care within these clinics. This study hopes to determine the levels of satisfaction with clinical staff and operations and to ensure that the medical needs of patients are being met. Results showed that 91% of the patients were satisfied or very satisfied with their overall clinic experience. The highest scoring parameters were “courtesy/respect of staff”, “availability of free or affordable medications”, and “doctor’s knowledge”. Overall, the patients are satisfied with the staff, care, and availability of medicine provided by the Keeping Neighbors in Good Health Through Service (KNIGHTS) clinic. Most patients enjoy participating in the training and education of future physicians and would recommend this clinic to a friend or family member. The lowest satisfaction rates were associated with length of visit and wait time. In the future, SRFCs should work together to assess patient satisfaction in the clinics, identify problem areas, and develop generalizable interventions for improvement.
Highlights
In 2014, there were over 100 United States (US) medical school-affiliated student-run free clinics (SRFC) serving the uninsured population [1]
This study used a content validated survey to show that the Keeping Neighbors in Good Health Through Service (KNIGHTS) Clinic received positive feedback with an overall highly rated patient satisfaction and perception of the care received, with the most appreciated services being the availability of specialty care and free services and the opportunity to influence the education of future physicians
These results will act as a baseline for quality improvement and interventions at the KNIGHTS Clinic
Summary
In 2014, there were over 100 United States (US) medical school-affiliated student-run free clinics (SRFC) serving the uninsured population [1]. This number has nearly doubled since the last survey in 2005 [2]. Even though the number of interprofessional SRFCs continues to grow, patient satisfaction amongst SRFCs have been reported only in a few studies. These studies showed high patient satisfaction with care, services provided, staff and provider attitudes, and facility conditions, but low satisfaction with
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