Satisfaction with family planning services in southern Ethiopia

Abstract

Background: Measuring client satisfaction is becoming an integral part of health system improvement strategies across the world. Aims: To investigate determinants of client satisfaction with family planning service at Sodo Wereda public health facilities. Methods: This was a facility-based, cross-sectional quantitative study that used semi-structured questionnaires supplemented with qualitative data. Data were collected from 421 women of reproductive age (15–49 years). Multivariable regression was used to assess the association between dependent and independent variables. Findings: Overall, levels of satisfaction were 67%, which was significantly associated with information given, type of family planning methods, discussion with partner, and short waiting time. In total, 53% of women were well informed about services; 69% found the clinic opening hours convenient and 66% were satisfied with the duration of the consultation. Conclusions: The study revealed low satisfaction in Sodo district. Providing effective counselling, with adequate information to enable informed choice, involving partners, and providing a range of methods should be considered.