Satisfaction of Health Care Workers from the Electronic Health Recording System in Najran General Hospital, Southern Saudi Arabia

Abstract

Background: An EMR is a medical record in a digital format. One of the important trends is the move towards a universal electronic patient record. Saudi Arabia has prioritized the development of e-health as well as the transition from paper-based health records to electronic health records. Study Objectives: to assess the satisfaction, and diffeculties influencing the implementation of electronic medical recording system among healthcare workers in Najran General Hospital, Southern Saudi Arabia. Methods: A descriptive cross sectional study design was adopted. A predesigned questionnaire was submitted through the social media platforms, comprising (WhatsApp, Facebook, and Twitter) to all healthcare workers in the hospital (Doctors, Nurses, and the employee who deal with hospital recording system). Results: The majority of the participants found the performance of some tasks easier when utilizing EMR. Most (73.6%) reported that it is easier to seek out specific information from patient electric records, 71.9% reported that it is easier to review the patients problems, 76.2% stated that it is easier to obtain the results from laboratory analyses, 69.7% reported that it is easier to obtain the results from X-Ray, Ultrasound or CT investigations, 71.4% stated that it is easier to review currently received medications, 64.5% stated that it is easier to find patients with certain characteristics, 68.8% stated that it is easier to order x-ray, ultrasound, or CT investigations and 65.4% reported that it is easier to write prescriptions. Conclusion: Most of the pparticipants agreed to be satisfied with the system’s technical support and service and ease of use. The majority of the participants found the performance of some tasks easier when utilizing EMR and expressed EMR systems’ positive impact on quality of care.