Abstract

 Background: Previous studies have shown that the service quality of the pharmaceutical drug information service has not been optimally implemented. This problem also occurred in Pangkalpinang city. Therefore, it is essential to conduct a study on the satisfaction of drug information service implementation to improve the quality of pharmaceutical services. 
 Aim: Examining the satisfaction of drug information service implementation in Air Itam, Selindung, Girimaya, Gerunggang, and Melintang health centres Pangkalpinang city. 
 Method: This observational research was conducted from March to December 2018 in Air Itam, Selindung, Girimaya, Gerunggang, and Melintang health centres, Pangkalpinang city. It involved 150 patients selected by accidental sampling techniques, and the bivariate analyses were performed using the dependent t-test. 
 Results: The quality of drug information service implementation in all dimensions was good, and there were significant differences in tangibility (p < 0.0001), reliability (p = 0.025), and empathy (p = 0.011). All respondents were quite satisfied with the drug information service implementation in all dimensions, with a significant difference in the dimensions of tangibility (p = 0.002), reliability (p = 0.045), and empathy (p = 0.045). 
 Conclusion: All respondents were quite satisfied with the drug information service implementation in all dimensions.
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