Satisfaction level of intermodal public transport passengers at Duri Station, Jakarta Indonesia

Abstract

Public transportation is part of the urban transportation system in creating an integrated city to serve the needs of the population. Intermodal facilities function to connect passengers to the transportation network, and also strive for a comfortable, safe, and efficient movement of passengers between various modes of transportation. The quality of the public transportation service system is closely related to passenger satisfaction through service quality assessment. The train station (commuter line) serves and becomes a place to come and go for passengers who lives and aim to various parts of the Jabodetabek metropolitan area, besides that it also accommodates mode-shift activities between rail and road transportation service networks. Duri Station in West Jakarta was chosen as a case study because to get to and leave Puri Station, the passengers need another mode. The purpose of this study was to determine the level of intermodal transportation services at Duri Station. The indicators used are reliability, comfort and safety. The method used in this research is descriptive quantitative analysis method using a Likert Scale to measure the opinions or perceptions of passengers on the level of intermodal transportation services at Duri Station. The number of respondents is determined using the Slovin formula, from the calculation results there are 100 respondents, while the survey of respondents was conducted using Google Forms. The results of this study indicate that the level of reliability of intermodal transportation from the types of modes available, waiting time, information on stop locations, and transportation rates is declared good by passengers. The level of comfort is considered poor by passengers due to the unavailability of waiting places for advanced public transport and a roof that is shaded from the heat or rain and the safety level of passengers when changing modes of transportation is considered good by passengers.