Abstract
One achievement of leadership style is job satisfaction. Therefore, this research aims to analyze the effect of job satisfaction on service quality through the leadership of hospital directors at various Type B Regional General Hospitals. This was done by processing data contained in the Decree of the Minister of Administrative Reform (Kepmenpan) No. Kep/25/M.PAN/2/2004. The research had a cross sectional study design and 500 samples who were employees from both civil servants and BLUD (300 respondents from hospital B type at Semarang city, 100 from Jepara regency, and 100 from Kendal regency). A simple random sampling was the technique used to obtain the subjects. Data processing and analysis was performed using the Community Satisfaction Index of Government Agencies Service Units. The results show that employee satisfaction index, service quality and the quality leadership of hospital B type at Semarang city and at Kendal Regency is decreasing. But hospital B type at Jepara regency is increasing. Therefore, a transformational leadership style can increase employee satisfaction.
Highlights
Hospital is health service institution that organizes two types of services to the community, namely the first health service and the second administrative service
The employees side, job satisfaction will bring up pleasant feeling at work, while the hospital side, job satisfaction will employee satisfaction, including leadership style
The purpose of this study is to analyze the satisfaction index of Type B Hospital employees in Semarang City, Kendal Regency, and Jepara Regency on service quality through quality leadership by processing the data containing in the Decree of the Minis
Summary
Hospital is health service institution that organizes two types of services to the community, namely the first health service and the second administrative service. Job satisfaction is very instrumental in shaping discipline, commitment and employees performance which affects cardi et al, 2014; Al Maqbali, 2015; Yarbrough et al, 2017; Hariyati & Safril, 2018; Koning, 2014; Leineweber, et al, 2016; Legrain et al, 2015; Lin et al, 2015). Job satisfaction must be maintaining in order to improve hospital performance. Job satisfaction can be viewed from two sides, namely in terms of employees and hospitals. Employee satisfaction can be increasing and will have an impact on improving Hospital performance. Effective leadership style in a work unit will affect work behavior as indicating increase productivity, improve employee attitudes by increasing job satisfaction
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