Satisfaction for All: Your Patients, Your Nursing Staff, & Your Organization

Abstract

The trend in health care is customer satisfaction. Patients were once considered recipients of health care; now patients are recognized as health care consumers. Providers of care must deliver safe, quality health care to stay competitive in today's market. Research supports the concept that patient satisfaction is an important indicator of quality of care and that nursing care has a prominent role in patient satisfaction, which has a notable influence on overall perceptions of quality of care.