Satisfaction degree in outpatients and the influential factors at national essential medicine system in primary health care institutions of Yiyang

Abstract

To analyze the satisfaction degree in outpatients and influential factors at national essential medicine system in primary health care institution of Yiyang and to provide useful information for the sustainable development of the national essential medicine system in China. A multi-stage random sampling method was conducted. A total of 525 outpatients were randomly selected in 21 primary health care institution. Their satisfaction degree on national essential medicine system were investigated through anonymous survey. Categories of medical institutions, age, education, medicare categories and occupation were influential factors, with statistical significance (P<0.05). There's no difference among different class of outpatients' attitude on national essential medicine system. Categories of medical institutions, age, education, medicare categories and occupation are influential factors for outpatients' attitude.