Abstract
Jakarta is the capital of Indonesia, so the headquarters of the government is located in Jakarta. Government officials generally have residential areas outside of Jakarta. Ministry of Environment and Forestry (KLHK) provides bus pick up for employees who live outside the city of Jakarta, his employees still carry a private vehicle. In order for the bus pulled back again can be seen from the level of importance and level of satisfaction by using the method of Importance Performance Analysis (IPA) and method of Customer Satisfaction Index (CSI). And get the result of employee factor choose the mode of transportation pick up of employee based on level of importance and level of satisfaction, among others: cleanliness and tidiness of bus facilities pick up, responsiveness and speed of service officer, determination / certainty of arrival time of bus pick up, comfort and hospitality officer in serving, bus pickup. The value of all factors of interest and satisfaction level using CSI method is 86% which means very satisfied.
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