Satisfaction among COVID-19 positive patients: A study in a tertiary care hospital in central India

Abstract

Background: In the scenario of the COVID-19 pandemic, it is important to assess the quality of care that is being provided to COVID-19 positive patients as the health-care quality plays a crucial role in winning over any health crisis. Objective: This study aims to assess satisfaction among COVID-19 positive patients in a tertiary care hospital. Methodology: A retrospective cross-sectional study was done on COVID-19 positive patients admitted in a tertiary hospital of central India. Sample size was calculated by using the following formula: n = Z2 pq/d2, which came out to be 113. Simple random sampling was done to select the patients. A quantitative structured interview schedule was used to collect data. Results: Majority of the respondents were satisfied with the available amenities, clinical care, and behavior of health-care providers except services regarding linen, toilet, and doctors' explanation of illness and treatment. Overall impression of the visit was excellent to good according to 84% of the respondents. On inquiring the likelihood of recommending this hospital to others, 91.3% of the respondents gave a positive reply. Conclusion: Improvement is needed in linen and toilet facilities. Patients should be counseled via telephones regarding their illness and treatment if this is not possible face to face as the treating physicians are in personal protective equipment kits and it is quite difficult to interact while wearing these kits. Patient satisfaction surveys should be institutionalized periodically.