Abstract
In the fight against gender-based violence in Spain, the police play an important role in prevention, protection, and victims’ safety; the information provided to them is used in research to improve policing and policy. The aim of this study was to determine the level of satisfaction attached to victims’ experience of security police measures, especially once they have been incorporated into the Comprehensive Monitoring System of the Home Office (VioGen System). An online satisfaction questionnaire was used, which has already been piloted in two previous studies, collecting 1,128 valid questionnaires completed by victims of domestic violence. Our results show that 80% of women who had participated in the study reported feeling very satisfied with the police performance, regardless of the police service they had contacted, and provide some suggestions to improve policing. These results serve as validation of the VioGen System.
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