Sanjana’s ethical dilemma in disruptive technologies

Abstract

Ethics is an often-debated topic in technology circles. Ethical implementation of information systems is an important aspect of the curriculum in management institutions. Since students in business schools hail from different academic streams, they may come in with or without in-depth technical knowledge on the software/information systems that run the business. It becomes the duty of academia in this context, to educate them on the ethical challenges that managers would face in implementing disruptive technologies in their organizations. The onus on creating managers who can make humans out of machines (and not vice versa) is on the faculty in these management institutes. One of the most effective ways to achieve this objective is through the case study tool. The protagonist in this case, Sanjana is faced with a series of ethical issues in her new workspace which has recently undergone a digital transformation. The primary objective of this case study is to enable management students (who may not have in-depth technological knowledge and/or expertise) to: 1. Identify limitations of technological components (especially data sciences, AI, ML, and DL systems) in business given the growing levels of implementations of these systems in all business domains. 2. Think out of the box and provide innovative solutions to technology-related ethical challenges in such a manner that human-aided computer systems function within business peripherals to ensure a secure, unbiased environment to all stakeholders.