Abstract
PurposeExplores the reasons for, and operation of, a ten‐year HR outsourcing agreement that high‐technology engineering group Sandvik has signed with Accenture HR ServicesDesign/methodology/approachDraws on information provided by Accenture HR Services and Sandvik to explain why the agreement was forged and how it operates.FindingsShows how the agreement will help Sandvik to take a more strategic approach to human‐resource management, while Accenture HR Services performs most of the administrative tasks. Argues that a more uniform, and more efficient, HR service will result.Practical implicationsReveals some of the considerations to look out for when embarking on an outsourcing deal.Originality/valueContains useful information for large companies that are considering outsourcing some, or all, of their HR processes.
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