Abstract
The Covid-19 health crisis forced the French emergency call centers (SAMU), to quickly adapt and reorganize on a daily basis. Call centers had to come up with specific responses to all types of calls and was to be the gatekeeper of the surge in referrals of elderly patients to in-hospital emergency departments. SAMU 94 and the Health faculty of the University of Créteil, France, jointly set up an online unit dedicated to nursing homes. Feedback shows that this geriatric unit is a valuable concept and that we should not wait for a second-wave crisis to consolidate its foundations.
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