Abstract
This study was an attempt to understand travellers’ perceptions of safety provision at one of the local airports in Nigeria, and the resultant effect on the airport patronage. Both qualitative and quantitative methods were employed to compare the opinions of male and female travellers at the airport. The study was conducted prior to the closure of the airport in late 2019. The result shows that travellers perceived available safety provision at the airport to be average in efficiency and that this has resulted to average patronage at the airport. This is completely the opinion of travellers. The study was also able to understand that there are some challenges deterring the airport from getting the needed level of safety provision. However, observations at the airport revealed that the Federal Government of Nigeria is currently revamping the standard of the airport to meet international best practice in airport management. The airport has been closed (shortly after this study) for some months now (still closed as at June 2020) to enable for timely and successful completion of the ongoing renovations and upgrading at the airport. The study has implications for safety contribution to airport management and efficiency in developing nations.
Highlights
Since the turn of the 21st Century, safety issues have been among the major discussions in air transport industry globally
Informants informed of some other safety equipments at the airport like screening machines and classified bomb detectors; and presence of safety agencies at the airport like Federal Airport Authority of Nigeria (FAAN), the Nigerian Meteorological Agency (NIMET), and the Nigerian Airspace Management Agency (NAMA)
This study attempted to understand travellers’ perception on the quality of safety provisions at Akanu Ibiam International Airport Enugu Nigeria, and how this is translated to quality patronage at the airport
Summary
Since the turn of the 21st Century, safety issues have been among the major discussions in air transport industry globally. Kovari & Zimanyi, 2010) To this regard many safety provisions, policies, designs, among others, have been put in place to guarantee safety of facilities, visitors, passengers, flights, and other investments in the industry (Gray, 2012; Kolesar & Petrof, 2012; Gures, 2017). While the effort of the airlines is to guarantee safety of passengers on board in their flights, airport managements are much concerned with the general safety provisions at the airport. These managements are expected to work towards ensuring conformity to the industry’s operational guidelines as stipulated by International Air Transport Association (IATA) (Martin-Cejas, 2006; Oster, Strong, & Zorn, 2013). This background motivated this study to sample one of the local airports in Nigeria (Akanu-Ibiam Airport Enugu) to understand travelers’ perception on the level of safety provisions in the airport and the implication of this on the airport patronage
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