Abstract
There is an increased use of public e-services integrating citizens into public administration through electronic interfaces. On-line interaction among public organizations and citizens is one core relation in e-government that hereby becomes embedded into daily practices. A safe entry into e-governmental systems is essential for security and trust in the e-governmental systems and schools as well as public services in general. This paper addresses how electronic identification has been used for access to public e-services in schools in a Swedish municipality. This paper draws on a case study of use of ICT platforms in education administration in order to study the implementation of secure login process and factors that may have implications upon trust in-and legitimacy of public e-services at local e-government level. Besides describing the implementation process and analyzing security and organizational arrangements connected to the use of the platform, the paper address the argument that secure identification tools are essential for increased use of e-services and lead to greater legitimacy of the public (e)services. The analysis focuses on information security, organization set-up and potential development of the platforms, contributing with empirical findings and conceptual applications. A key finding was that the organization of identification and access to public e-services seemed highly dependent of the organizational structure of the public schools. The more general implication of the findings was that safe and well organized identification systems that were considered as trustworthy and useful among citizens were essential for increased use of the services and legitimate public e-services in general.
Highlights
This paper draws on a case study of use of ICT platforms in education administration in order to study the implementation of secure login process and factors that may have implications upon trust in-and legitimacy of public e-services
The general conclusion and discussion returns to whether there is any connection between secure log in and increased use leading to greater legitimacy of public e-services in the e-government context
In our study the technological artifacts are the electronic platforms used in education administration and the electronic identification (eID) as secure login to them, the schools and the municipality represent the organizational context and rules and regulations among which The School Act (Government, 2009), and the emerging identification rules and procedures connected to eservices present the institutional arrangements
Summary
The aim of this paper is to present a case study of use of electronic identification to access ICT platforms in schools in order to analyse security aspects, organization and potential development of the platforms. (section 5.1) How is the organisation in the schools and the relations between the schools and home, influenced by the use of the platforms? (section 5.2) What potential for change and development are discussed among the key user groups?. (section 5.3) the general conclusion and discussion returns to whether there is any connection between secure log in and increased use leading to greater legitimacy of public e-services in the e-government context (section 6)
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