Abstract
Objective: The objective was to understand, on the professional point of view, the elderly care practice aiming completeness. Methods: The methodological approach was guided by qualitative research, with projective interview being used for data collection, having as a trigger the use of vignette. It was used as a methodological reference the content analysis, thematic modality. The subjects are 34 professionals of two family health units and their corresponding Support Family Health Centers. Results: The study shows that there is some progress in elderly care; however, it identifies the need to improve the work process among professionals because the treatment model is still hegemonic. Listening and bonding are identified as essential instrument for achieving completeness. Conclusion: In macro space, it was possible to identify the need for investment in professionals such as Continuing Education. It is also essential for managers to structure a care network that includes the elder.
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