Abstract
Within the framework of the changes and challenges our society is facing as a result of advances in areas such as communications and technology, but also as a result of the wars and crises they cause, the role of TIPS has become essential to assist those people who are placed in a vulnerable and defenceless situation as a result of this new reality. In this sense, there is a need to establish measures that favour quality assistance; this leads us, first of all, to study and define the concept of mediation and to frame it within public services, to subsequently focus on the mediation competence and on the components that, according to various authors, comprise it. It is through its understanding and consideration that we consider that the traits, aptitudes and training necessary to provide an optimal service that brings us closer to a more egalitarian society can be better outlined.
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